Chase a missing VIN

Trigger · 1 of 5

Each new estimate is queued with a ten-minute wait. Every 15 minutes the ones whose wait is over are picked up, oldest first, up to 50 at a time.

Step · 2 of 5

Each estimate is fetched fresh with its customer and vehicle, so a VIN added in the meantime is seen.

Decision · 3 of 5

The customer is asked only if the order is still an estimate, still has no VIN, has an email to write to, and no service writer has picked it up.

End · 4 of 5

The customer gets one short email asking them to reply with the VIN. Each estimate has one place in the queue, so nobody is asked twice.

End · 5 of 5

The check is closed with the reason it was skipped, so the queue doubles as a record of every decision.

Every area of the business · 36 processes across 7 areas